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IT SYSTEMS · CLOUD OPERATIONS · NETWORKS

Mike Gil Gealon

Cloud Support Engineer · Arcanys

IT systems and network operations professional with 8+ years of experience supporting infrastructure across on-premises and cloud environments.

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Philippines · A hands-on, operations-first approach to IT.

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PROFILE

Reliable systems start with thoughtful operations.

I have 8+ years of experience in systems and network administration and systems operations. I work with infrastructure across on-premises and cloud environments, focusing on reliability, monitoring, and day-to-day service operations.

My work spans cloud support, systems administration, network operations, incident response, and service coordination.

I use the handle mikegilkim for my public code and developer profile on GitHub.

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EXPERIENCE

Operations, support, and infrastructure.

Full LinkedIn profile

Cloud Support Engineer

Arcanys

January 2021 – Present

Cloud support and SysOps across production, test, and development environments.

  • Support AWS and Azure environments; monitor Azure virtual machines and monthly patching.
  • Monitor cloud alerts using CloudWatch, GuardDuty, Slack, Opsgenie, Jira, Grafana, and OpenSearch.
  • Respond to incidents, coordinate incident communications, support supplier changes, and follow up on problem analysis and root causes.

Senior Systems and Network Administrator

Meditab Software, Inc.

November 2016 – January 2021

Systems and network administration across servers, cloud infrastructure, and end-user services.

  • Managed AWS, Microsoft server systems, virtual machines, storage, backups, and domains.
  • Supported firewalls, Wi-Fi, VPN access, VoIP, Citrix, email, and remote access.
  • Handled global IT troubleshooting, software and hardware, and vendor purchasing.

IT Support Specialist

Meditab Software, Inc.

April 2016 – October 2016

User support, service desk, and infrastructure maintenance.

  • Resolved software, hardware, and operating-system incidents and documented service requests.
  • Supported Windows Server, Active Directory, Group Policy, firewalls, virtualization, VoIP, and backups.

Firmware Test Engineer Intern

Lexmark International, Inc.

January 2015 – March 2016

Printer firmware quality assurance and testing.

  • Tested firmware builds, flashed printer prototypes, and automated an Android system using Python and Lettuce Runner.

AREAS OF FOCUS

Systems, cloud, and networks.

Cloud, infrastructure, and service-management tools from my work.

01

Cloud operations

Support and maintenance for AWS and Azure environments across production, test, and development.

  • AWS
  • Azure
  • EC2
  • Azure VMs
02

Systems & networks

Administration of Microsoft servers, firewalls, storage, Wi-Fi, VPN, and virtualized systems.

  • Windows Server
  • Sophos
  • UniFi
  • Synology
03

Monitoring & response

Cloud alert monitoring, incident response, service coordination, and problem follow-up.

  • CloudWatch
  • GuardDuty
  • Grafana
  • OpenSearch
04

Service operations

Incident, supplier change, and problem support coordination across technical teams.

  • Jira
  • Opsgenie
  • Slack
  • Root cause analysis

Tools and responsibilities are summarized from the experience listed on LinkedIn.

CERTIFICATIONS & TRAINING

Selected credentials.

Dates and credential names as shown on LinkedIn.

CONTACT

Let's connect.

I'm always glad to meet people working in systems, cloud operations, and networking.

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